Refund Policy

This Refund Policy explains when and how ticket purchases made through chibuzoconnect may be refunded. This policy forms part of, and should be read alongside, our Terms & Conditions.

1. General Policy — Tickets Are Non-Refundable

All ticket purchases made through chibuzoconnect are final and non-refundable, except in the specific circumstances described below. By completing a purchase, you acknowledge and agree that you are not entitled to a refund simply because you are unable to attend, change your mind, or enter incorrect information during checkout.

2. When a Refund Applies

You are entitled to a full refund of your ticket price in the following circumstance:

• The event is cancelled by the Organizer. If an Organizer cancels an event after tickets have been sold, all Attendees who purchased a valid ticket for that event will be refunded in full.

Refunds in this case are processed back to the original payment method used at checkout. Please allow up to 5–10 business days for the refund to reflect, depending on your bank or payment provider's processing times.

3. Event Postponement

If an Organizer postpones an event to a new date rather than cancelling it, your existing ticket will remain valid for the new date. Refunds are not automatically issued for postponed events; however, you may contact the Organizer directly to discuss your options.

4. Circumstances That Do Not Qualify for a Refund

Refunds will not be issued for reasons including, but not limited to:

• Change of mind or personal scheduling conflicts.
• Failure to attend the event for any reason.
• Incorrect information entered by the buyer at checkout (e.g. wrong email address or attendee name).
• Dissatisfaction with the event itself, its content, lineup changes, or venue conditions, where the event still took place as scheduled.
• Purchase of duplicate tickets by mistake, where used or verifiably valid.

5. How Refunds Are Processed

Where a refund applies under this policy, chibuzoconnect will initiate the refund via our payment processor (Paystack or Monnify) to the original payment method used. We do not issue cash refunds or refunds to a different account or card than the one used for the original purchase.

6. Platform Commission on Refunds

Where a full refund is issued due to event cancellation, chibuzoconnect will refund the full amount paid by the Attendee, including any service fee collected at checkout under the attendee-pays commission model.

7. How to Request a Refund

If you believe you are entitled to a refund under this policy, please reach out via our Contact page with your order reference number and the name of the event. We aim to review and respond to refund requests within 3–5 business days.

8. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will apply to purchases made after the updated policy takes effect and will be reflected by the "Last updated" date at the top of this page.